Stay in touch

FAQ

Frequently asked questions (FAQ) about Eden Housing Association.

What hours are you open?
What is an emergency repair?
What is the out of hours service?
If I’m not happy with a repair job, what can I do?
What information do you need when reporting a repair?
My swipe card no longer swipes properly
How much rent do I pay?
How to pay rent?
Can I have a garden shed?
Can I have a dog?
I think the property next door has been abandoned
I have ants/wasps/bees/rats/mice etc.
How do I make a complaint about my neighbour?
How do I log a complaint/compliment about a member of staff?
Can I move someone into my property?
Can I add someone to my tenancy?
I pay my rent monthly, do I still get rent free weeks?
Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times

 

Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us





Connect With Us

Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

building homes and communities...

Website: www.thedesignworks.co.uk