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How can we help?

Eden Housing Association carries out the statutory homelessness functions on behalf of Eden District Council.

If you think you are going to be homeless within 28 days, you must get in touch with the Housing Advice Officer on 01768 861428 as soon as possible. If you have nowhere to stay we may be able to help by making arrangements to place you and your family in temporary accommodation while your homeless application is being assessed.

In an emergency, if you are made homeless outside our office opening times contact our emergency out of hours service on 0800 3581401 for help.

Severe Weather Emergency Protocol (SWEP)

Severe weather emergency protocol (SWEP) aims to get rough sleepers off the streets during periods of below zero night-time temperatures, by providing emergency accommodation. The trigger for SWEP is when the night time temperature is predicted to be zero degrees or below for three consecutive nights.

No Second Night Out

As part of our commitment to No Second Night Out we will assist in finding emergency accommodation. In addition if you have no local connection to the area we will look to return you to your home area in a planned and safe way.

If you have been served with a notice or going to be homeless after 28 days, you should get in touch with the Homeless Prevention Officer on 01768 861421 as soon as possible. We may be able to help you keep your home by talking to your landlord, arranging mediation or discussing other housing options with you.

An appointment can be arranged for you to either visit our office or we can visit you at home.









Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

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Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

building homes and communities...