Paying your rent

You can pay your rent by Direct Debit through a bank of your choice by completing a Direct Debit form. We will sort everything out for you so you know your rent is paid on time every week. We offer payments of weekly or monthly on the first or the fifteenth of the month, whichever is most convenient. A Direct Debit form is available from the Associated Publications area to the right.

You can also pay your rent by using an All Pay payment swipe card at any outlet displaying the Pay Zone or Paypoint sign.

Or for secure online payments using your All Pay swipe card, click on the online payments link to the right.

To request a card contact the Housing Team either by telephone on freephone 0800 183 3948 or complete our online request form. You will need to supply us with you name address and tenancy number, once we have your details a card will be posted out to you.

What if I have difficulty paying my rent?

We are here to help. If you fail to pay your rent your account will fall into arrears, if this happens it is very important that you contact Eden Housing Association Housing Team as a matter of urgency so that we can discuss your situation, either over the phone or call out and see you in your home.

We will be sympathetic to your circumstances and will not ask you to repay your arrears at a rate you cannot afford. We will try our hardest to offer as much advice and assistance as possible. Alternatively if you feel you cannot speak to us there are independent agencies who can provide you with help, assistance and support such as completing forms, maintaining your tenancy and managing multiple debts.