Maintaining your home

We are committed to keeping all of our homes in excellent condition. We do this by:

• Providing a fast and efficient day-to-day repairs service for all our tenants, backed up with advice and help from our repairs team and property inspectors
• Repairing empty homes to a consistent and high standard for our new tenants, and
• Planning long-term programmes to improve and modernise your home.

Within these pages you will find all the information you need to know about our repairs service. You can find out how to report a repair, the repairs that we do and those for which you are responsible, your right to improve your home, information on adaptations and advice on home safety.

As part of our service, we will:

• Provide you with a high quality, flexible and accessible repairs service
• Make sure it's easy for you to report a repair
• Offer an appointment time that is convenient for you
• Aim to carry out all repairs within agreed response times
• Aim to get it "right first time"
• Offer good value for money
• Provide a 24-hour emergency repair service
• Monitor completed repairs to assess whether you are satisfied
• Give you clear information on the main aspects of the repairs and maintenance service

How to report a repair

By phone: You can call us 24 hours a day on the Repairs Hotline number: 0800 3581401. Outside our normal office hours (9am-5pm), please report emergencies only on this number.

In person: You can call in to our head office at Blain House, Bridge Lane, Penrith during normal office hours (9am-5pm). Alternatively, report to any of our Officers visiting your estate or area.

In writing: You can use the online repairs form or write to us at Blain House, Bridge Lane, Penrith, Cumbria CA11 8QU. Please describe the repair needed as clearly as possible, and give us some access details, including a contact telephone number if you can.

By e-mail: You can send us an e-mail to this address: repairs@edenha.org.uk. Your e-mail will be responded to within 24 working hours.

Online: Contact us by completing the online repair form.  Please describe the repair needed as clearly as possible, and give us some access details, including a contact telephone number if you can. Your message will be responded to within 24 working hours.