Stay in touch

Make a complaint

We hope that you will be happy with the service we provide but understand that despite our best efforts, we sometimes make mistakes. If you wish to make a complaint about any aspect of our service please contact any member of staff. You can telephone us, send us an e-mail or letter, fill in one of our complaint forms, or call into our offices and talk to somebody in person.

You will be given a copy of our complaints leaflet and a reference number that relates specifically to your complaint.

A copy of our Customer feedback document can be downloaded from the Related Documents area to the right and you can notify us of a complaint using the Contact Us form below.

We would also like to hear from you if you have any compliments about our service.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times

 

Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

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Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

building homes and communities...

Website: www.thedesignworks.co.uk