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Welbeing acquires Eden Housing Association’s Independent Living Service

28th June 2018


Date: 26 June 2018

Welbeing acquires Eden Housing Association’s Independent Living Service.

Continuing a period of organic growth and acquisition as well as strengthening their position in Cumbria, Welbeing took control of Eden Housing Association’s (EHA) alarm and response services in Eden and Carlisle on 26 June 2018. Welbeing itself was recently acquired by Doro Group, the global market-leader in senior mobile phones, as the next step in Doro expanding their telecare business.

Since 2012 Eden Housing Association has been developing and delivering successful independent living services in Eden and North Cumbria. Following a comprehensive business review in late 2017, EHA decided to focus more on their main area of business as landlord and managing agent for nearly 2000 households across Cumbria. This meant looking for a partner to take over the Independent Living Services.

Local staff already working for the services have transferred over to Welbeing and will continue to offer the same locally based and focussed services – all existing customers will continue to receive the same services they currently have.

Welbeing has been working across Cumbria since 2016 when they became the provider for Cumbria County Council’s countywide telecare and assistive technology service targeting customers around falls, dementia and home safety.

Steve Smith, Welbeing CEO, said “We were already working in partnership with EHA to deliver Cumbria’s telecare contract and have seen first-hand the quality of the Independent Living Services and the dedication of the staff.

“It’s fantastic that we have this opportunity and we will be working with the Independent Living teams in Cumbria to ensure existing customers have a smooth transition to our service. We will be honouring all existing contracts and customers will still see the same faces when they need help.”

John Clasper, Chief Executive of EHA added “Our key priority has been making sure services for customers are retained and if possible improved. Welbeing impressed us because they focus on supporting their customers with a quality service that is efficient and person centred.”

“Welbeing is one of only a small handful of organisations that has been accredited to the new TSA Quality Standard Framework. I anticipate that this can be reassuring for customers and for our existing staff joining the Welbeing team.”

“From our earliest conversations it was clear that Welbeing understood the uniqueness of Cumbria – both culture and geography. We were impressed by their ambition and capacity to grow the services – something we believe is in the long term best interest of customers now, and in the future.”


Media enquiries:
EHA: contact Tracey Errington on 01768 895964 or email

Welbeing: Charlene Saunders Welbeing Marketing Manager   01323 644422 | 07534 449 100

Picture: Steve Smith CEO at Welbeing with Kath Hetherington, EHA Development Manager for Independent Living Services and John Clasper, CEO at Eden Housing Association.


Editors Notes:

Eden Housing Association (EHA) is a successful small independent Registered Provider of affordable homes with a rural focus. Established in 1997 following the voluntary transfer of housing stock from Eden District Council, they operate chiefly across North Cumbria owning and/or managing around 1,982 homes for affordable rent or sale. EHA acts as Managing Agents for Mitre Housing Association, Allonby Almshouses, and Lyvennet Community Trust. Facebook: @edenhousinguk Twitter: @edenha

 Welbeing is one of the leading telecare companies in the UK. They offer high quality, fully integrated managed services and work closely with their customers to develop innovative, cost effective solutions. Welbeing is owned by Doro Group, the global market-leader in senior mobile phones.



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