Housing Ombudsman publishes a new Complaint Handling Code

22nd December 2020

The Housing Ombudsman has published a Complaint Handling Code, which sets out good practice and allows landlords to respond to complaints effectively and fairly.

All member landlords have been asked to self-assess against the Code by 31 December 2020 and publish the results on their websites.  You can find our self assessment by clicking the link here. 

You can view the Housing Ombudsman Complaint Handling Code by clicking here.

If you have any queries or require any further information please do not hesitate to contact our Customer Service Manager on 01768 861400 or by email at [email protected]

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

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    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

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    Website: www.thedesignworks.co.uk