Repairs Service Update 1 October 2021

1st October 2021

Due to unusually high demand on our repairs service earlier in the year, we concentrated on emergency and urgent repairs over the summer to help clear the backlog of reported work and limit the overspend on our repairs budget.

We’re grateful to our tenants who have been understanding and helped out by only reporting urgent repairs during that time.

By helping to reduce spending, we should now have enough money available to see us through the winter months which are traditionally the busiest time of year for repairs.

To help avoid any further disruption in service, we’d be very grateful if tenants would continue to be mindful of the repairs that they report. This will help us stretch the remaining budget through to the end of March, allowing us to keep the service open.


Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

    Connect With Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

    building homes and communities...