Changes are coming to Cumbria Choice 2022

13th December 2021

We wish to provide our customers and applicants with an overview of the changes to the Cumbria Choice Policy and system that we will be making in 2022.

During a consultation with customers and our stakeholders in 2020, we were informed that our customers wanted an easy-to-understand policy and a simple system that would function on a mobile phone, tablet, or computer.

What will we be delivering?

  • A new and improved Cumbria Choice website
  • An easy to navigate customer housing portal
  • The ability for customers to reset their own passwords
  • A shorter more intuitive application form
  • The flexibility to upload evidence to your housing application yourself
  • A modern website, showing adverts complete with a map view search option
  • Reduction of our current banding system to 3 simple bands A. B and C.

Band A – Urgent need for housing

Band B – Statutory housing need to move

Band C – All other applications with an evidenced housing need

  • Unlimited bids each week for applicants in Band C
  • 9 qualification guidelines
  • The ability to suspend applications which previously may have been made ineligible. The means if an applicant is suspended due to unacceptable behaviour or housing related debts, they will be registered to the system allowing them to accrue time on the register, but they will be prevented from bidding. This will allow applicants time to address any issues before bidding can take place.

Do you need to do anything?

Please do not panic! You do not need to do anything. We will update our website when the changes are closer to being implemented with a fixed date for the changes. All changes when applied will occur automatically for you.

In the meantime, we are asking applicants to ensure that their application is up to date with the correct contact information, including your email address, and that applicants are aware of their log in details.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times

 

Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

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    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

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    Website: www.thedesignworks.co.uk