Cost sharing partnership provides value for money services for residents

18th October 2022

North West housing associations Eden Housing Association (EHA) and Mitre Housing Association (MHA) have joined forces with Karbon Homes in a cost sharing partnership, to provide high quality, value for money services for EHA and MHA residents.

The new partnership will see Karbon Homes deliver heating servicing and heating responsive repairs to 1,200 EHA and MHA homes, through its cost sharing vehicle (CSV) Karbon Solutions.

Karbon will appoint additional heating engineers based in the North West to deliver the works.

Jonathan Fletcher, Director of Pre-Tenancy and Property Services at Karbon Homes, said: “It’s great to be working alongside EHA and MHA to deliver key services to its residents across Cumbria.

“The cultural alignment of our organisations made this partnership a clear fit. With a strong, mutual understanding of the challenges our customers face, alongside a passion for delivering excellent customer service and a priority focus on keeping customers as safe and secure in their homes as possible, we hope the partnership will be a real success for all parties.”

As a CSV, Karbon Solutions allows organisations, like housing associations, to benefit from the Cost Sharing Exemption on services by making VAT savings on labour.

Through the partnership, EHA and MHA will receive key customer facing services at cost, making them competitive on price.

Jenny Everingham, Director of Operations at EHA, said: “We know how important gas servicing and repairs are to many of our tenants and we are really looking forward to working in partnership with Karbon Homes to make sure our tenants receive a first-rate service”

 With the addition of EHA and MHA, in total Karbon Solutions will now provide services to around 8450 homes owned by other landlords across the North West and East.

Karbon Solutions already has a strong presence in the North West thanks to a seven-year partnership with Castles and Coasts Housing Association, delivering heating servicing and repairs to 7000 homes.

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