22nd January 2024
Thank you for your patience today. We have taken almost double the number of calls we would usually take due to storm damage caused last night. The forecast is for stormy weather to continue through into Tuesday 23rd and we expect to remain very busy.
We also still have some colleagues who are unable to get to work due to flooding and road closures following storm damage, and who are unable to work from home as they have no electricity.
If your call is not an emergency, please consider contacting us later in the week or use our online MyAccount service.
We’ll provide a service update again later on Tuesday 23rd.