Category Archives: Uncategorised

Tenant Satisfaction Survey – 13th May to 23rd May 2024

10th May 2024

Going forward all social landlords are required to capture and report back to the Regulator of Social Housing on a range of Tenant Satisfaction Measures (TSM’s).

We have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out our quarterly Tenant Satisfaction surveys.  Acuity will be surveying tenants the between the 13th May to 23rd May 2024.

Here’s some useful information about the survey if you are contacted:

  • It’s a general satisfaction survey asking what you think of your home and the services provided by Eden Housing Association
  • The survey should take approximately 8 to 10 minutes to complete
  • If you receive a call from Acuity they will advise you that they are ringing on our behalf – they will be calling from the following number 01768 526301
  • Acuity will only make calls between the hours of 9:00am and 8:00pm Monday to Friday and between the hours of 10.00am and 6:00pm on Saturday.
  • If you notice a missed call from this number and call back you will hear a recorded message informing them that someone from Acuity tried to call them to complete a survey for their landlord.

The information collected from these surveys will tell us about the issues you’re most concerned about and inform our future strategic and operational planning.  We’d be extremely grateful for your co-operation if you’re contacted.

Mitre Housing Association recruitment of Chair and Board Members

9th May 2024

Eden Housing Association acts as Managing Agent for Mitre Housing Association, who focuses on small scale developments of affordable rented housing in rural areas in Cumbria. Mitre was established by the Diocese of Carlisle as a practical response to the shortage that impacts on so many individuals and communities.

Mitre is an independent registered housing association, with currently around 150 units under management, an active development programme and the resources to do more. It employs Eden Housing Association as its Managing Agents.

Mitre’s Chair has reached the end of his term of office. They are therefore now seeking a new Chair who will help them to fulfil their aspirations and to drive forward its ambitious strategic plans.

Mitre is looking for someone who shares its values and aspirations and who can bring strategic leadership, helping them sustain high standards as a landlord, in its development and overall governance.

Mitre Housing Association welcomes applicants from a wide range of backgrounds, whose skills and interests can add to those of the Board Members and help them maximise their potential.

As part of the regular cycle of renewal, Mitre is also recruiting other new Board Members. They need to be comfortable with Mitre’s Christian values and bring relevant skills and experience, whether gained in housing or transferrable from other sectors. Experience in risk management or in housing development will be particularly welcome.

All Mitre Board roles are unpaid, but all reasonable expenses will be paid.

Further information on Mitre can be found on their website –, or click here for the Recruitment Pack and Tenant Board Member Application Form.  Alternatively you can contact [email protected]  or 01768 861402.

Closing date for applications is 5pm on Tuesday 28 May. Interviews for the Chair will be held on 6 or 7 June, and for other Board Members later in June.


We’re walking 25 miles for 25 years to raise money for Hospice at Home Carlisle and North Lakeland!

19th July 2022

We’re walking 25 miles for 25 years to raise money for Hospice at Home Carlisle and North Lakeland! ??

During 2022, Eden Housing Association and Hospice at Home Carlisle and North Lakeland both celebrate their 25th birthdays ??

To mark this memorable milestone, staff at EHA have pledged to walk 25 miles for 25 years to raise money for a great cause ?‍♀️?‍♂️

On Saturday 17 September 2022, we will set off to walk the mammoth 20 mile ‘Ullswater Way’, taking in the extra Dalemain/Pooley Bridge 5 mile loop, making the route a total of 25 miles long. That’s no mean ‘feet’ for some of us and it will certainly be a challenge for all of us!

We have joined forces with Hospice at Home Carlisle and North Lakeland and committed to their Club 25 to raise £1000, which will enable Hospice at Home to provide 40 hours of Pre and Post Bereavement Support. Can you help us raise the money? If you’d like to sponsor us click on…/eden-housing-association

No matter how small your donation, every penny helps, and we thank and appreciate your support ?

Mental Health Awareness Week

18th May 2020

This week is Mental Health Awareness Week. During the difficult Covid-19 situation, life isn’t as we would normally expect it to be. This puts additional stress on our mental health, and the mental health of family and friends around us.

You are not alone – there are people and resources available to help.

Every Life Matters has created some really helpful information and advice. Take a look here at their resource sheet full of information and telephone numbers, and their guide ‘Wellbeing and mental health during Covid-19’.