Category Archives: Uncategorised

Tenant Satisfaction Survey – 20th November to the 22nd December 2023

20th November 2023

Going forward all social landlords are required to capture and report back to the Regulator of Social Housing on a range of Tenant Satisfaction Measures (TSM’s).

We have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out our quarterly Tenant Satisfaction surveys.  Acuity will be surveying tenants the between the 20th November to 2nd December 2023.

Here’s some useful information about the survey if you are contacted:

  • It’s a general satisfaction survey asking what you think of your home and the services provided by Eden Housing Association
  • The survey should take approximately 8 to 10 minutes to complete
  • If you receive a call from Acuity they will advise you that they are ringing on our behalf
  • Acuity will only make calls between the hours of 9:00am and 8:00pm Monday to Friday and between the hours of 10.00am and 6:00pm on Saturday.
  • If you notice a missed call from this number and call back you will hear a recorded message informing them that someone from Acuity tried to call them to complete a survey for their landlord.

The information collected from these surveys will tell us about the issues you’re most concerned about and inform our future strategic and operational planning.  We’d be extremely grateful for your co-operation if you’re contacted.

We’re walking 25 miles for 25 years to raise money for Hospice at Home Carlisle and North Lakeland!

19th July 2022

We’re walking 25 miles for 25 years to raise money for Hospice at Home Carlisle and North Lakeland! ??

During 2022, Eden Housing Association and Hospice at Home Carlisle and North Lakeland both celebrate their 25th birthdays ??

To mark this memorable milestone, staff at EHA have pledged to walk 25 miles for 25 years to raise money for a great cause ?‍♀️?‍♂️

On Saturday 17 September 2022, we will set off to walk the mammoth 20 mile ‘Ullswater Way’, taking in the extra Dalemain/Pooley Bridge 5 mile loop, making the route a total of 25 miles long. That’s no mean ‘feet’ for some of us and it will certainly be a challenge for all of us!

We have joined forces with Hospice at Home Carlisle and North Lakeland and committed to their Club 25 to raise £1000, which will enable Hospice at Home to provide 40 hours of Pre and Post Bereavement Support. Can you help us raise the money? If you’d like to sponsor us click on…/eden-housing-association

No matter how small your donation, every penny helps, and we thank and appreciate your support ?

Mental Health Awareness Week

18th May 2020

This week is Mental Health Awareness Week. During the difficult Covid-19 situation, life isn’t as we would normally expect it to be. This puts additional stress on our mental health, and the mental health of family and friends around us.

You are not alone – there are people and resources available to help.

Every Life Matters has created some really helpful information and advice. Take a look here at their resource sheet full of information and telephone numbers, and their guide ‘Wellbeing and mental health during Covid-19’.

Memories from our Residents – 75 years on

8th May 2020

Today, 8 May 2020, marks the 75th anniversary of VE Day

Today, 75 years on, the United Kingdom remembers the end of war in Europe. We’ve been speaking to some of our residents in our Assisted Living Schemes in Penrith, who have only been too happy to share their memories from the War and VE day, and this certainly makes interesting reading. With their permission, we’d like to share these memories with you.

Mrs Louie Dent was 19 years old at the time of VE Day and she was working at Cocklakes in a plaster board factory among German and Italian Prisoners of War. She had wanted to join the forces, but her mother asked her not to as her father had been killed in a railway accident years earlier and Louie was needed to help at home.

Louie remembers celebrations in Penrith were carried out in the Drill Hall at the top of Portland Place, which has now sadly burned down and was demolished in 1965.The Penrith Clock Tower (Musgrave Monument) was another favourite place to celebrate. Crowds gathered, singing and dancing, with people glad that the war was over in Europe!

Big bands like the Squadronairs and local Frank Walton used to play regularly at the Drill Hall during the war to entertain the troops and locals. Celebration dances were also held in St Andrew’s Parish Rooms.

After the war ended Louie met her husband who had previously fought in the Chindits (known officially as the Long Range Penetration Groups). They were special operation units of the British and Indian armies which saw action in 1943–1944, during the Burma Campaign of World War II. Mr Dent became the body guard to Mountbatten for a while before settling back in Penrith to marry Louie.


Mrs Edna Shadwick was 20 years old when VE day happened. She had been requisitioned to work at 14 MU Maintenance Unit as a Clerk doing “War Work” at the age of 18, earning £1-30 shillings a week (which was a step up from the local Carlisle Coop where she was employed).

Edna was singled out for special training on a punch machine as everything was coded in those times. All the codes were for different aeroplane and automobile parts which were sent to depots in the north of England. She worked in an aircraft hangar, the organisation was run by military personnel, and everyone wore uniforms.

When VE day was announced Edna can remember being invited along with all her work colleagues to a large field where there was lots of music and dancing, with food and drink, and everyone had a lovely time.




Mrs Nora Maule’s father, Henry Little, had already been in the army when he was a young man and joined up again when war broke out in September 1939. Henry was a Sapper in the Royal Engineers but was sadly killed on 1 June 1940 at Dunkirk during the D Day Landings.

Henry’s body was brought back and buried at Shap where his family were living during this time. Henry was awarded two medals – one of which was the War Medal 1939-1945, awarded to all full time service personnel who had completed 28 days service between 3 September 1939 and 2 September 1945. The second medal was the 1939-45 Star for Operational Service in the Second World War.

Henry left a wife and three little daughters who were all still at school during this period. Nora was the eldest and only 10 years old when she lost her father. Her mother did her best to bring up the three girls on her own, living with their Grandmother near the Granite Works in Shap. Nora and her sisters would walk about two miles to school and back every day, hail rain or shine. She recalls the education they received was pretty basic as it was war time. There wasn’t a lot in Shap in those days, but there was plenty to eat and Nora can remember a good community spirit among the villagers as they always looked out for each other.

Nora helped her mother with her two younger sisters until 1952, when aged 22, she joined the army herself. Nora learned to drive in the forces and became an ambulance driver. She can remember how proud she felt driving round London in her Ambulance with a big red cross on the side of it. Nora recalls just after she received her army training it was the Coronation of Queen Elizabeth, and she was requisitioned to assist in looking after and feeding the troops who came from all over the world to London to take part in the celebrations.

The skills Nora learned in the army were very useful in later life as she drove a Birketts’ van all over the Lake District delivering bread and food stuffs to shops and outlets.

Mrs Vida Mason lived in a little village called Altonstanton in Norfolk. Her mum ran a little shop and opened a cafe for the troops, as the village was full American soldiers and the outlying area had lots of RAF air bases. She can remember talking to some of the military when they visited the café, and there were also Prisoner of War camps in the area, of Italian and German soldiers, who were sent to work on farms.

Vida was 13 years old in 1945, and still at school. The village schools were full to capacity with evacuees, so their education was not full time. Later on Vida was sent to a special college to learn shorthand and typing, and she then went on to train to be a nurse.

Vida`s step-father came from the East End of London, and during the time of VE Day, she and her mother visited her step family in London. They had to get off the bus and walk the rest of the way, as the crowds of people were overwhelming and the traffic came to a standstill. Everyone was having street parties and they would be shouted at and invited to go over to join them. There were tables of food all down the streets and crowds in the centre of London singing, dancing and kissing. Vida remembers it as a very jolly, happy time.


Mrs Vera Nixon was 17 years old on VE Day and was working at Miss Robson’s Clothes Shop in St Andrew’s Churchyard. All the clothes were made on site, and she can remember hearing the news when it was announced on the radio.

Vera didn’t personally know anyone serving in the war. She was born in Carlisle, grew up in Newton Reigny and attended Brunswick Road school. She would take her gas mask with her each day, and can remember going to school with evacuees from Newcastle.

Vera recalls that there wasn’t much money around as rations were still on, but they still enjoyed what fun they had.

She can remember the excitement and relief on hearing the news, and the happiness all around. People danced around the Musgrave Clock (Town Clock) and the old Boots chemist played music out of the upstairs shop window. People were dancing in the streets and Soldiers based nearby came to join in too.

Vera went on to marry and have 8 children, spending all her married life in Penrith.


Today, 8 May 2020, marks the 75th anniversary of VE Day

8th May 2020

At 15:00 on 8 May 1945, Prime Minister Winston Churchill announced on the radio that the war in Europe had come to an end, following Germany’s surrender the day before. Today, 75 years on, the United Kingdom remembers the end of war in Europe.

The coronavirus outbreak means that there will be no street parties, parades or concerts this year, but nonetheless there is plenty going on to celebrate with people commemorating the 75th anniversary of VE Day within their own homes.

Socially-distanced wreath-laying, a two-minute silence, a re-broadcast of Winston Churchill’s speech and an address from the Queen are among the national events taking place. 

The government is encouraging people to watch the events on the BBC and to hold 1940s-style afternoon tea parties within their households.

 Various events are still going ahead, including:

  • 10:50 BST – at a service in Westminster, Commons Speaker Sir Lindsay Hoyle will lay a wreath on behalf of the Commons. Lord West will lay a wreath on behalf of the Lords
  • 11:00 – a national moment of remembrance and a two-minute silence will be held
  • 14:45 – in a special programme on BBC One, extracts from Churchill’s victory speech to the nation announcing the end of the war in Europe will be broadcast
  • 14:55 – solo buglers, trumpeters and cornet players will be invited to play the Last Post from their homes
  • 15:00 – as Churchill’s speech is broadcast, people will be invited to stand up and raise a glass in a national toast, saying: “To those who gave so much, we thank you”
  • 20:00 – another BBC One special will feature Welsh soprano Katherine Jenkins, actor Adrian Lester and singer Beverley Knight, who will be performing some well-known songs from the 1930s and 40s. The programme will culminate in the nation being invited to sing along to a rendition of wartime classic We’ll Meet Again.
  • 21:00 – the Queen’s pre-recorded address will be broadcast on BBC One at the exact moment her father, King George VI, gave a radio address 75 years ago.

We urge you to stay home, stay safe, and celebrate within your own household