Scrutiny Panel


Eden Housing Association’s Scrutiny Panel was established in 2013 to work as the Association’s ‘critical friend’ focussing on service quality and performance. The panel was formed following the introduction of the Localism Act 2012, where it became a regulatory requirement from the Homes and Community Agency (the social housing regulator) that social landlords work closely with their tenants to scrutinise the services they provide.

Eden Housing Association’s Scrutiny Panel

The Scrutiny Panel can have up to 14 members, of which no more than 3 members can be leaseholders; currently there are 10 members, three of whom are leaseholders. Officers are as follows:

Chair – David Croft

Vice Chair – Steve Barnes

Secretary – EHA Neighbourhood Officer

Since their establishment in 2013, the panel have completed 9 scrutiny exercises, covering the following areas which they selected as a service priorities:

  • Anti Social Behaviour Service Standard
  • Service Charges
  • Void Turnaround Process
  • Eden Independent Living
  • Value for Money Self Assessment Document
  • External Communications
  • Welfare Reform
  • Local Lettings Policies
  • Disabled Adaptations

The panel’s report is submitted to the Association’s Executive Team for comment, then presented to the Board by a panel member to present findings and outline key recommendations. Accepted recommendations are then monitored at each panel meeting to ensure changes are embedded; with 25 recommendations, the panel has influenced a number of service and policy changes since forming.

Get involved

We currently have places available on the panel for tenant representatives, and are keen to encourage new faces on the panel. If you would like to discuss the opportunity of becoming involved, and would like to request a recruitment pack, please contact the Neighbourhood Officer on 01768 861435.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

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    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

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