Homelessness

How can we help?

Eden Housing Association carries out the statutory homelessness functions on behalf of Eden District Council.

If you think you are going to be homeless within 56 days, please get in touch with the Housing Options Team on 01768 861499, 0800 061 4232 or [email protected]  as soon as possible.  We will work with you to explore your housing options and develop a personalised housing plan to assist in preventing homelessness and securing suitable accommodation.

Alternatively you can follow the link https://hpa2.org/refer/EDEN to make an online referral, we will contact you the next working day to make an appointment.

If you have nowhere to stay we may be able to help by making arrangements to place you and your family in temporary accommodation while your homeless application is being assessed.

In an emergency, if you are made homeless outside our office opening times contact our emergency out of hours service on 01768 861499 or 0800 061 4232 for help.

Severe Weather Emergency Protocol (SWEP)

Severe Weather Emergency Protocol (SWEP) aims to get rough sleepers off the streets during periods of below zero night-time temperatures, by providing emergency accommodation. The trigger for SWEP is when the night time temperature is predicted to be zero degrees or below for three consecutive nights.

No Second Night Out

As part of our commitment to No Second Night Out we will assist in finding emergency accommodation.

If you have been served with a notice or going to be homeless after within 56 days, you should get in touch with the Housing Options team 01768 861499 or 0800 061 4232 as soon as possible. We may be able to help you keep your home by talking to your landlord, arranging mediation or discussing other housing options with you.

An appointment can be arranged for you to either visit our office or we can visit you at home.

Domestic Abuse

We have a dedicated support worker within the Housing Options team who specialises in Domestic Abuse Support.  Please contact the office for further advice and assistance.  The link below provides more information on the Domestic Abuse Partnership which funds this role in Eden.

https://www.carlisle.gov.uk/Residents/Housing-and-Homeless/Cumbria-Domestic-Abuse-Partnership