Stay in touch

Joint procurement of Responsive Repairs and Voids Contractor July 2018

12th July 2018

Eden Housing Association and Castles & Coasts Housing Association are jointly procuring their Responsive Repairs and Void Maintenance Contracts.

As both Associations’ contracts were due to expire at the same time, and have housing stock in the same areas, it made sense to work with Cumbria Housing Partners to jointly procure. The successful contractors will provide responsive maintenance services and void repair services within the North West of England. The work will be within two geographical lots: Carlisle and Eden and  Allerdale, Copeland, South Lakeland, Barrow and Lancaster.

For more information and to register for free – the new contracts are advertised for tender via: – the reference number is DN350878


Welbeing acquires Eden Housing Association’s Independent Living Service

28th June 2018


Date: 26 June 2018

Welbeing acquires Eden Housing Association’s Independent Living Service.

Continuing a period of organic growth and acquisition as well as strengthening their position in Cumbria, Welbeing took control of Eden Housing Association’s (EHA) alarm and response services in Eden and Carlisle on 26 June 2018. Welbeing itself was recently acquired by Doro Group, the global market-leader in senior mobile phones, as the next step in Doro expanding their telecare business.

Since 2012 Eden Housing Association has been developing and delivering successful independent living services in Eden and North Cumbria. Following a comprehensive business review in late 2017, EHA decided to focus more on their main area of business as landlord and managing agent for nearly 2000 households across Cumbria. This meant looking for a partner to take over the Independent Living Services.

Local staff already working for the services have transferred over to Welbeing and will continue to offer the same locally based and focussed services – all existing customers will continue to receive the same services they currently have.

Welbeing has been working across Cumbria since 2016 when they became the provider for Cumbria County Council’s countywide telecare and assistive technology service targeting customers around falls, dementia and home safety.

Steve Smith, Welbeing CEO, said “We were already working in partnership with EHA to deliver Cumbria’s telecare contract and have seen first-hand the quality of the Independent Living Services and the dedication of the staff.

“It’s fantastic that we have this opportunity and we will be working with the Independent Living teams in Cumbria to ensure existing customers have a smooth transition to our service. We will be honouring all existing contracts and customers will still see the same faces when they need help.”

John Clasper, Chief Executive of EHA added “Our key priority has been making sure services for customers are retained and if possible improved. Welbeing impressed us because they focus on supporting their customers with a quality service that is efficient and person centred.”

“Welbeing is one of only a small handful of organisations that has been accredited to the new TSA Quality Standard Framework. I anticipate that this can be reassuring for customers and for our existing staff joining the Welbeing team.”

“From our earliest conversations it was clear that Welbeing understood the uniqueness of Cumbria – both culture and geography. We were impressed by their ambition and capacity to grow the services – something we believe is in the long term best interest of customers now, and in the future.”


Media enquiries:
EHA: contact Tracey Errington on 01768 895964 or email

Welbeing: Charlene Saunders Welbeing Marketing Manager   01323 644422 | 07534 449 100

Picture: Steve Smith CEO at Welbeing with Kath Hetherington, EHA Development Manager for Independent Living Services and John Clasper, CEO at Eden Housing Association.


Editors Notes:

Eden Housing Association (EHA) is a successful small independent Registered Provider of affordable homes with a rural focus. Established in 1997 following the voluntary transfer of housing stock from Eden District Council, they operate chiefly across North Cumbria owning and/or managing around 1,982 homes for affordable rent or sale. EHA acts as Managing Agents for Mitre Housing Association, Allonby Almshouses, and Lyvennet Community Trust. Facebook: @edenhousinguk Twitter: @edenha

 Welbeing is one of the leading telecare companies in the UK. They offer high quality, fully integrated managed services and work closely with their customers to develop innovative, cost effective solutions. Welbeing is owned by Doro Group, the global market-leader in senior mobile phones.



Seven new homes completed on former garage site

24th May 2018

A plot at Brent Road in Penrith, which included unused garages described as an eyesore, has been developed by Eden Housing Association (EHA) to create much needed affordable housing.

The two houses and five bungalows are a good example of how good use can be made of small spaces to create more affordable homes. The houses at the front were sold as shared ownership, helping people onto the property ladder and the five bungalows enable older people to downsize, freeing up family homes for the next generation.

John Clasper, Chief Executive of Eden Housing Association said “We are a small rural housing association so we focus on our strengths in creating flexible, good quality small schemes in keeping with their surrounds. This is the first of four developments we are working on across Eden this year. In replacing our garage site, we have found a good value way of maximising opportunity to create affordable homes.

“Our four Eden developments have been financed with the help of low cost loans from Eden District Council’s Affordable Housing and Innovation Fund (AHIF). The Brent Road development, which cost over £800,000, also benefitted from EDC providing some additional land behind the garages. It’s great to create a new purpose for this space and we have reduced the risk of anti-social behaviour which was happening from time to time at the garages.

More importantly, it provides retirement homes for older residents in Penrith, frees up family homes for rent and also creates an opportunity for younger people and families to step onto the property ladder”

Mrs Hamilton, an existing tenant with EHA, was one of the first to move in to one of the bungalows, transferring from a three bedroomed family house on Pategill – her home for 45 years. Mrs Hamilton found managing the large house and the stairs was becoming increasingly difficult.

A spring move means Mrs Hamilton is now enjoying her single level home and finds the shower and wet room easy to use.

Mrs Hamilton said “I came to have a look before it was finished and took time to decide because I loved my house. Now I’ve moved in, I enjoy being here – it’s easy to manage and there are two bedrooms which is very handy when family stay”.

Bungalows and their level access can help people remain independent in their own home for longer and with the support of friends and families making use of the telecare services on offer, extended families can receive reassurance too.

Moving out of the family sized house means the 3 bedroomed property in Penrith could be re-allocated and is now home to a new generation family with two children.

Brent Road is the first of two EHA developments in Penrith to be completed this year – both accessing the Affordable Housing and Innovation Fund (AHIF), and both including new homes for older people.

Eden District Council’s Deputy Leader and Housing and Health Portfolio Holder, Councillor Lesley Grisedale, said: “I am delighted that Eden District Council has been involved with this housing scheme which provides a fabulous mix of designs. The two bed bungalows are a popular choice for residents as they grow older and help free up family sized accommodation elsewhere.

Affordable housing is at a premium in areas like Eden so it’s fantastic to see the completion of this quality accommodation. These properties will bring added vitality to the area and enhance the lives of all the residents who live in the new homes. Building more quality affordable housing is a top corporate priority for Eden District Council as currently there is just over 1,000 people seeking accommodation on the Council’s Housing Register.”

The other small Penrith development of three one bedroomed retirement bungalows has just been completed at Nightingale Terrace next to Sim Court Supported Housing scheme. It too was developed on a site of garages.

Residents gather for Inter-Scheme Olympics

30th November 2017

To mark Eden Housing Association’s (EHA) twenty-year history, tenant and resident groups across Cumbria were offered a grant to organise local events and activities to celebrate their special birthday. The most recent event was an Inter-Scheme Mini-Olympics challenge for residents living in supported or extra care housing.

Thirty tenants travelled to Penrith Rugby Club for a day packed with fun, games and lunch. Fielding teams were the extra care schemes at Mill Gardens in Kirkby Stephen and Rampkin House in Appleby, plus the supported housing scheme at Sim Court in Penrith.

Whilst it was ‘The Friendly Games’, there was an air of competitive spirit amongst those taking part. Games included Table Pong, Garden Darts with special awards up for grabs in the Hook a Duck and the Welly Wanging competition as well as a trophy for the overall scheme winner.

Commenting on the day, Debbie Wilkinson, Support and Activities Co-ordinator for EHA said “The atmosphere was fantastic, plenty of laughter and there were even some very alternative interpretations for some of the games. Tenants enjoyed lunch and still mustered the energy in the afternoon to complete the games which included the welly wanging competition – the highlight of the day.

“The feedback from tenants has been fabulous, and they are all keen for a rematch next year, hopefully involving more of our schemes.”

EHA Chief Executive John Clasper thanked the EHA Independent Living team for pulling together the event before presenting the prizes.

Hook a Duck champion was Nora Maule from Sim Court in Penrith. Donald Walker from Mill Gardens in Kirkby Stephen was “Wellie Wanger’ champion and Mill Gardens also won the trophy for overall champions. Sim Court put in a tremendous effort coming second, pipping Rampkin House who came third. Residents all received a certificate and ‘gold’ medal for taking part.

The victorious team from Mill Gardens













Joan Sowerby tries out the welly wanging competition

Eden Housing Association celebrates 20th anniversary at Annual Meeting

30th November 2017

Eden Housing Association (EHA) is celebrating their 20th anniversary and marked the occasion this week (Tuesday 26 September 2017) at their annual meeting which looked back over their history.

Held at Stoneybeck Inn, Penrith, around 80 guests attended the meeting including past chairs of the organisation, staff and stakeholders. On display were documents and photographs from the earliest days, as well as the original transfer video and a wall of people pictures featuring staff, schemes, homes and events across the era.

The transfer of 1,508 properties from Eden District Council (EDC) to Eden Housing Association took place on 22 September 1997 under the auspices of Eden District Council Chief Executive Ian Bruce, EDC Chair Bernard Thornborrow and the Housing Association’s first Chief Executive Paul Davies and Chair Ron Richardson.

Initially the Association lost properties under the right to buy scheme, but with planned development of new build affordable homes, it now has a stock of 1821 properties across Cumbria and manage a further 140 properties for Mitre Housing Association, Allonby Almshouses and Lyvennet Community Trust.

The affordable housing landscape has changed greatly in recent years, as highlighted in the report on the past year from John Clasper, Chief Executive of Eden Housing Association.

Like many housing associations, EHA has gone through a process of change to cope with demands of tightening budgets. This year has seen the completion of an organisational review which has led to a slimmer structure as a result of the rent reductions imposed by Government.

On a positive note, John Clasper spoke of their new way of working, looking at ways to retain value by adopting a new ‘Neighbourhood Approach’. EHA is one of only eleven organisations in the country to receive the Good Practice Accreditation from the Chartered Institute of Housing. Other achievements pointed to in the past year included introducing 19 new homes in Penrith and Appleby and taking on the community alarm response service in Carlisle to support an additional 1,000 customers.

Past Chairs of the EHA Board spoke at the meeting, recounting their strongest memories. As first Chair, Ron Richardson spoke about nurturing the process from working with EDC to get information to tenants so they could make an informed decision and about the people who were so influential at the time but no longer with us including Paul Davies, Bob Clark, Ivy Wilkinson, Edgar Craig and Mac Carlisle.

Second Chair was Ken McKean, he recalled becoming managing agents for Mitre Housing Association and the strong synergies both organisation’s have of caring about tenants. The most gratifying project during his years as Chair was the Door Step Green Project in Kirkby Thore. As well as improving homes at Sandersons Croft, it also created a space for recreation and really improved the estate. Ken said, “I went back for another look last month and it is still looking good.”

Joan Johnstone was Chair from 2007 to 2011. For Joan, working with tenants and establishing strong resident involvement was close to her heart. ECHO – the new Tenant’s and Resident’s Assembly was set up and training and development resources were expanded.   Joan’s stand out memories relate to the development of Heysham Gardens Extra Care Scheme in Carlisle “Winning the contract to build Heysham Gardens was a highlight, we are a small housing organisation with big ideas and we should be proud of how well it has turned out.”

Fourth Chair was Leo Finn who could not be present but sent a message recalling the launch of fourteen new homes in Coniston.

Current Chair Henry Barker spoke of watching the Association grow over time, being proud to be the current Chair working hard with committed Board Members and staff to guide the organisation through the current uncertain times.

Speaker for the event was Andy Beeforth OBE and Chief Executive of Cumbria Community Foundation (CCF). His memories of EHA began when meeting Paul Davies at the Academy of Chief Executives and the relationship with the organisation has grown since.

CCF has a history of working closely with housing associations and currently has a project with Cumbria Housing Partners, directly investing into social value projects aimed at benefitting tenants. He highlighted the difficulties of people living in rural locations and talked about two projects including the Northern Fells Development Group and Appleby’s Dementia Dancing in Centre 67. EHA has been directly involved with the Winter Warmth Fund at the Big Sleep event which last year raised £130,000 – that provided grants for 1,200 older people in the county.

Summing up Andy said “The average person buying a home needs an income of £37,000 to secure a mortgage, in our region, the median income is £25,332. Even raising a deposit is difficult. These statistics alone show the importance of housing associations and the role they play. We can all do more by working together to give people the futures they deserve.”

The meeting concluded with poet Phil Houghton reciting a poem specially commissioned for the anniversary – it was entitled ‘Abode’.













Joan Johnstone (past Chair) and Henry Barker (current Chair) cut the 20th anniversary cake watched by two past Chairs Ken McMean and Ron Richardson and CEO John Clasper.



Eden Housing Team races to target on Great North Run

30th November 2017



A team from Eden Housing Association (EHA) took part in the Great North Run yesterday and has already raised more than their initial target of £1750.

After weeks of training and preparation, the seven-strong team joined over 50,000 others to take part in the event so they could raise money for Hospice At Home Carlisle and North Lakeland.

The youngest members of the team raced to the finishing line first, with all seven crossing the line safely. Taking part were Brad Renwick, Max Stoddart, Andrew Hodgson, John Clasper, Owen Kirkland, Katie Furness, and Emma Wilson. The team was delighted to find out that Brad and Max were home in the first 10% of all those taking part in the race.

Emma Wilson said “The crowd was amazing right along the route, but the last mile was unbelievable and that really helped us get across the finishing line.”

John Clasper Chief Executive of Eden Housing Association said “As an organisation we are 20 years old this year – and so are Hospice at Home Carlisle and North Lakeland. Finding a charity to partner with was very easy. So far, we’ve raised enough money to provide 145 hours of respite care and we’re hoping to reach a final target of £2000.”

The team still has money and pledges to collect so they are leaving their donation page open for a few more weeks. Donations can be made at

Main Picture: Max Stoddart, John Clasper, Emma Wilson Katie Furness Brad Renwick, Owen Kirkland and Andrew Hodgson








Eden Rehabilitation project set to free up hospital beds

15th June 2017

Eden Rehabilitation project set to free up hospital beds

Date: 13 June 2017 

The Eden Independent Living (EIL) Service provided by Eden Housing Association (EHA) has relaunched the Eden Rehabilitation Project, designed to help patients get home from hospital as quickly as possible with support on hand if needed. The Eden Rehabilitation Project will provide a free of charge care alarm and emergency response package for up to 13 weeks once a patient is discharged from hospital and is being funded by Eden District Council for a year.

The Rehabilitation Project was first introduced in 2013 when some of the start-up costs were funded by Rotary Clubs, enabling patients to use the package free of charge for a six week period.

In the past four years over 200 people have used the service, but projections for the coming year indicate a much higher demand. Kath Hetherington, Development Manager for the Eden Independent Living Service has been working with Eden District Council to assess the need for the coming year and to secure funding.

Kath said “The project was specifically designed to help patients get home as soon as possible following an illness or trauma (e.g. fall) and a period in hospital. The security, confidence and peace of mind that a care alarm and an emergency response service provide are invaluable, and we know from past experience that getting back home is a great step on the road to recovery. Importantly, it also frees up much needed hospital beds. According to recent figures, around 5 per cent of hospital beds in the NHS are taken up by people who do not need to be there but have nowhere else to go because of a lack of social care, so anything we can do to prevent bed blocking is a real help.

“We approached Eden District Council with our plans and they were very enthusiastic, seeing the benefits immediately. They have also agreed to fund the service for an extended period. Patients can now access this service for up to 13 weeks free of charge, which makes a real difference. We are now working to ensure all professionals are aware of the extended service and that they know how easy it is to make referrals.”

Most of the EIL referrals come from hospital discharges from the Cumberland Infirmary and community hospitals in Penrith, Alston and Keswick – but they also receive referrals from Eden Valley Hospice, Macmillan nurses, Penrith Day Hospice and various third sector organisations.

Kath continued “We relaunched the new Eden Rehabilitation Project on 1 June 2017 and are keen to speak to any professionals who may be able to refer patients to us. More than half of our referrals come from the Eden Community Assessment Team, but we are also keen to engage more with GP surgeries and hospitals.”

Once a referral is made, the EIL team will visit the patient at the earliest opportunity when they are home, to install a care alarm and explain how the emergency response service works. At the end of the prescribed period, the patient has the choice of return the care alarm where the package will be cancelled, OR… alternatively, they can pay for the service to be continued.

Lesley Grisedale, Eden District Council Deputy Leader and Property and Health Portfolio Holder said “This project is a very practical way of helping health care staff in the hospital discharge planning process as well as the professional teams in the community and family carers who support patients.

“It gives the patient independence at home and provides reassurance for both the user and their family. With the growing older population in Eden, we anticipate the need for around 80 packages of support this year. After discussions with EIL it was clear that to maximise the benefit to patients and the health care system, a period beyond 6 weeks care would be more beneficial – we have extended the care packages to 13 weeks to provide the best support possible. Anything that can be done to prevent bed blocking and helping people return home as soon as possible will make a real difference. ”

Anyone looking to find out more about the Eden Rehabilitation Project should contact the EIL team on 01768 890657 or visit

Eden Housing Association set to build more homes – 7 underway in Penrith

20th April 2017












Eden Housing Association continues to build new homes with seven underway in Penrith and plans for more this year

Eden Housing Association is continuing to build affordable homes in Eden, with seven properties underway at Brent Road in Penrith and plans to start building up to seventeen more later this year.

The plot at Brent Road in Penrith is currently being developed to make best use of land that included unused garages recently described as ‘an eyesore’. Two semi-detached two bedroomed houses are being built and presented for sale as shared ownership, alongside five two bedroomed bungalows which will be offered for rent to local people over fifty five.

At a cost of around £800,000, these homes give new purpose to this land and reduces the risk of anti-social behaviour. Even more importantly, it provides retirement homes for older residents in Penrith and an opportunity for younger people to step onto the property ladder.

Built on the edge of woodland, the engineers and contractors have bolstered the banks of the wood with sheet piling to prevent any potential slippage. Reinforced retaining walls mean the gardens of four bungalows will have a private outlook and give a real sense of rural location, whilst being in the heart of the town. Work on the new homes is progressing according to plan and aims to be completed for new residents to move in before Christmas.

The shared ownership opportunities mean prospective buyers can buy between 25-80% of the two bedroomed houses, with the option in the future for outright ownership. The houses can now be viewed on the Help To Buy website ( and sales are being managed by Wilkes Green & Hill.

The bungalows have been designed for retirement living and all have two bedrooms, a wet room, private garden and drive. The properties will be offered for rent to local residents over 55 and will be advertised on the Choice Based Lettings system, Cumbria Choice later this year. Anyone interested in the bungalows is advised to register on Cumbria Choice ( as early as possible.

Rebecca Field, Development Manager at EHA, said “This is an exciting development in the heart of Penrith where we are working closely with the community and our contractors, Ashcroft Construction Cumbria Ltd, to minimise any disruption. We’re currently at the foundation stage and there is already growing interest in the new homes which will look modern but also in keeping with the area.

“We have a number of small development projects in the pipeline across Eden and we are also working with larger housing developers to provide the affordable home allocations on their sites.”

The next building project to be progressed by Eden Housing Association is a development of three, one bedroomed bungalows at Sim Court on the Pategill estate in Penrith. Work begins in the summer to increase the Sim Court supported housing scheme to twenty two homes.

Housing Team doubles target after a cold wet night at the Big Sleep

6th February 2017

For Eden Housing Association (EHA), no team activity could have resulted in a cooler reception or a tighter bond for the seven team members who camped out for the Cumbria Community Foundation Big Sleep at the weekend. The success of their night in the rain and sleet resulted in the team more than doubling their original fundraising target.

Having decided to take part in the sleep just a week before the event, the EHA team – who called themselves The Really Very Cool and The Gang, set themselves an initial target of raising £500. But it was their epic and occasionally calamitous ‘journey’ that encouraged others to donate and the team has already doubled their original target, raising over £1,000.

The team of seven changed on the afternoon of the event when one member’s car failed en-route. A new driver volunteered and the team continued to the Windermere lake side venue. After pitching tents between the heavy rain showers the team enjoyed a hit supper and entertainment before retiring to the tents for the night amidst rain and sleet.

Sadly one of the tents sprang a leak which meant Jenny Everingham and Heidi Ware had to abandon their tent, joining Tracey Errington for a cosy night under a dry canvas.

The Big Sleep is a Cumbrian event organised by Cumbria Community Foundation (CCF) to raise awareness and funds for their Winter Warmth Fund.  This is the fourth year for what has become an annual CCF appeal, the target set for this year is £110,000 and they have already collected over £98,000.

Commenting on the Big Sleep, Heidi Ware, Customer Services Manager at EHA said “I’m not really a camper so the whole experience was a real eye opener. There were numerous families taking part together and the children all loved it. CCF showed a video which featured the people who have benefitted from the fund in the past – it was great to see for ourselves, just how the winter warmth fund makes such an impact.

“Our own team adventure was challenging and we were sorry that Gill Walton could not join us. Her place was taken by Campbell Donald who drove our Finance Director Kristina Thrush to Windermere and stayed to fill our spare place. It was lovely to have Ian and Sadie McBlain on the team – Ian is covering an interim post at EHA but has really become part of the team, we were also pleased that Tracey Errington came along – she captured the night on camera and also shared her tent when ours was waterlogged.”

Every year over 300 older people die in Cumbria because of the effects of cold weather. Launched in 2010, the Big Sleep has raised more than £450,000 and kept 3,500 older people across the country warm during the cold months. In the last two years over 500 people have taken part and raised over £75,000.

Staff teams from Eden Housing Association staff have been part of teams taking part in the event for the last three years and have so far raised over £4,700.

Anyone wanting to contribute to the fund can donate on the Just Giving Page

Very Cool housing team set to raise money for The Big Sleep

24th January 2017

There’s a ‘cool’ team spirit amongst staff at Eden Housing Association (EHA) this week as they prepare for their night supporting the Cumbria Community Foundation Big Sleep on Saturday 28 January 2017. A team of five staff, plus two co-opted supporters have called themselves “Really Very Cool and the Gang” in anticipation of finding out what it’s like spending a night outdoors in winter.

The Big Sleep is a Cumbrian event organised by Cumbria Community Foundation (CCF) to raise awareness and funds for their Winter Warmth Fund.  This is the fourth year for what has become an annual CCF appeal, which has so far attracted over 500 people who have raised £75,000.

Really Very Cool and The Gang have set themselves a target of raising £500, but are hoping for more. They are raising their profile to pull in the pounds, and have set up a Just Giving page

Last year, John Clasper, Chief Executive of EHA took part in the event with Chief Executives from two other housing associations and it inspired the wider leadership team to join in 2017.

This year the female led team includes their Director of Finance and Corporate Resources Kristina Thrush, Neighbourhood Manager Jenny Everingham, Customer Service Manager Heidi Ware, Gill Walton, Supported Housing Manager plus Interim Property Manager Ian McBlain and his wife. Also joining the team is Tracey Errington, a consultant working with EHA for over a decade.

Kristina Thrush, Director of Finance and Corporate Resources said “Cumbria Community Foundation always does a great job supporting the community and they do a fantastic job distributing the pot of cash raised by the Big Sleep to help older people suffering from rising fuel costs and poor health. The challenge is annual and constant so it’s important that we keep the momentum of fund raising going. CCF has a target of £110,000 and they are currently 88% of the way there. We’re looking forward to making a difference.”

Jenny Everingham, Neighbourhood Manager said “Eden has a very high population of older people and is also very rural, which means people living without mains gas have higher fuel costs. It makes things very difficult for people living on low incomes who may have to choose between food and heating. It’s a real challenge so we want to raise awareness as well as funds to support our communities. We’re all looking forward to the challenge of sleeping outdoors, some of us enjoy camping in the summer, but in winter – it will be a different story!”

The night under the stars takes place on Saturday night in a very wet field by the Low Wood Hotel, Ambleside in near freezing conditions. It is hoped the deluges of rain the county has experienced in the last month doesn’t interfere with the event.

Anyone wanting to contribute to the fund raising can donate on the Just Giving Page For more information about the Big Sleep event and the Winter Warmth Fund, visit



Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

Connect With Us

Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

building homes and communities...