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Service Update 29 January Thank you for your patience last week, and for being understanding when our colleagues had to explain that things may take a little longer than usual. Over the course of the week we took double the number of calls we usually take, and the number of urgent repairs reported was also much higher than usual – mainly due to damage caused by the stormy weather. We hope things will be quieter this week, but it will take a little while for our technical colleagues and contractors to catch up on all the work reported. We’re working hard to get caught up as quickly as possible and thank you for your ongoing patience. Very few people ring off without getting to speak to us, and our wait times are usually less than two minutes. If you need to report an emergency repair, you should always ring us in the first instance, but most other things like account queries or non-emergency repairs can be dealt with using our online MyAccount service. When it comes to emergency repairs, we have 24 hour cover in place outside our usual office hours. Whilst you still ring the usual number, your call…

Festive Opening Hours  If you are due to go away for a few days over the festive period or through the winter, please make sure that you leave your heating on low to help prevent freezing and bursts if we encounter a cold snap or turn your water off at the stop tap and leave your bath taps open.  This will help prevent damage from bursts. We understand concerns about energy costs, but it’s important to prevent your home from freezing – even when you’re not there.  If you are worried about paying bills, please contact our customer advisors or housing team who can help make sure you’ve got the support you are entitled to. Click the image below for opening hours over the festive period.

The August edition of our digital newsletter, Viewpoint is now live Click here to read all our latest news

Click here to view the August 2022 edition of Viewpoint

Click here to view the June edition of Viewpoint    

New look Cumbria Choice now live! During consultation with customers and our stakeholders in 2020, we were informed that our customers wanted an easy-to-understand policy and a simple system that would function on a mobile phone, tablet, or computer.  Changes have now been made, and the new system is live.  Below is a summary of what has changed: What will we be delivering? Band A – Urgent need for housing Band B – Statutory housing need to move Band C – All other applications with an evidenced housing need You can view the new website at www.cumbriachoice.org.uk

CCC Newsletter – Funding Cumbria County Council have produced a useful newsletter providing details on funding support available.  Please click here for the full newsletter. Daily updated information about Covid-19 is available on the Cumbria County Council website – https://cumbria.gov.uk/coronavirus/

CCC Newsletter for the Eden Area Cumbria County Council have produced a useful newsletter providing details of useful contacts during these challenging times. Please click here for the full newsletter.     Daily updated information about Covid-19 is available on the Cumbria County Council website – https://cumbria.gov.uk/coronavirus/