Contact Us

Online Portal:

Send a direct message to our team, update your details, log a repair, make a payment.

By email: [email protected]

By Phone: 

Repairs:  0800 3581 401 or 01768 861434

Mainline:  01768 861400

Housing Options Homeless Team:  01768 861499

Our customer service team are open for telephone enquiries Monday to Friday 9am-5pm, and on a Wednesday 9.30am-5pm.  We are closed on bank holidays.  Outside of these hours your call will be answered by our out of hours service.

Our team are available Monday to Friday 9.00am to 5.00pm, with the exception of all UK bank holidays and Wednesdays from 9.30 am. If you have an emergency repair which cannot wait until the next working day it will be dealt with by our Out of Hours service.  Please note the Out of Hours call handler phone lines are extremely busy, do NOT hang up they will get to your call as soon as they can.

All calls are recorded for training and resolution purposes

By Post:  Blain House, Bridge Lane, Penrith, Cumbria CA11 8QU


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