Heysham Gardens and Meadows is an extra care housing development owned and managed by Eden Housing Association. It offers 60 units of purpose built accommodation for people over the age of 55. Eden Housing Association management staff are on-site 5 days a week, Monday to Thursday, 8.30am until 4.30pm and Friday 8.30 until 4.00

The Heysham package includes a 24-hour emergency response service which gives reassurance to our residents that whatever the time of day or night there will always be someone to come to their aid in an emergency.

‘Cera Care’ is the on-site care team. They provide personal care and cleaning for residents paid for privately or via Adult Social Care contracts.

The objective for Heysham Gardens is to ensure that all of our residents remain as independent as they can and live as full a life as possible, helping them to utilise all services available in the community with advice and guidance from the Eden staff team and on-site carers.

Please don’t treat this information as a substitute for your lease.  If there is any discrepancy between this document and your lease, your lease is the superior document.

• What type of properties are there?
  • 40 x 2 bed apartments in the main block
  • 14 x 2 bed bungalows
  • 2 x 3 bed bungalows
  • 4 x 3 bed houses

• Are the properties for rent or for sale?
  • All property types are available for sale and for rent, 30 for sale and 30 for rent
  • All properties have a minimum of 2 bedrooms

• How do I apply?
  • Complete an application form available from the office at Heysham Gardens or from the Eden Housing Association website (Find a home + Assisted Living  + Supported Housing for Older People). Return it to the office at Heysham Gardens.
  • You will receive a home visit from Eden staff and your name will be presented to the allocation panel at Heysham Gardens
  • The allocation panel is made up of representatives from Eden HA, Cera Care, Adult Social Care and Cumberland Council
  • Each application is awarded points on the basis of their need for Extra Care Housing.
  • Properties are offered to those in greatest need with care and support requirements that can be successfully met by the services.
  • Priority will be given to those in greatest need rather than time on the waiting list
  • All sales and rental applicants must be approved by the panel before they can purchase or rent a property at Heysham

• Is there a waiting list?
  • Yes, we have people waiting for properties for sale and for rent

• Is shared ownership an option?
  • Yes: 20 of the sale properties are offered at 75% of the cost

• Is rent payable on the 25% portion of shared ownership properties?
  • No, rent is not payable on shared ownership properties

• What happens when I want to sell my property?

• Let Heysham staff know that you want to sell your property
  • A valuation will then be obtained from an independent local Estate Agent by Eden HA
  • Eden HA will pay for the valuation and this cost will be passed on to the vendor.
  • Eden HA then have 8 weeks to find suitable applicants for the sale properties. Usually this means looking to the applicant with the highest priority on the waiting list.
  • Following the selection of a suitable applicant Eden HA will forward to you the name and address of an interested potential buyer.
  • The matter is then handed over to you to manage the sale as usual.
  • If the purchase takes longer than 12 weeks and you wish to pass the sale to another applicant Eden Housing will give you the name of the next applicant on the waiting list. If you are keen to find your own buyer, you can inform Eden HA that you wish to advertise it yourself and give it to an Estate Agent. You are responsible for any costs incurred if you choose this route.
  • Any potential purchasers must complete an application form, receive a home visit, meet the criteria for Heysham and be approved by the allocation panel
  •  Following approval, the sale can go ahead
  • The Extra Care Co-ordinator at Heysham will liaise with you, your solicitor and your buyer to ensure that all aspects of the sale go as smoothly as possible including arranging for viewings and talking prospective buyers through the services and lifestyle options at Heysham.
  • A charge of 1% of the sale price is levied by Eden Housing Association to cover the cost of administration and time to facilitate the sale.
  • Leasehold residents are responsible for all service charges until the property is sold.

• Are there things to do at Heysham?
  • Yes, we have a number of activities arranged by and for residents. If you prefer smaller, more esoteric activity, there is a large community at Heysham with a very diverse range of interests, we will be happy to put you in touch with other residents to ensure you have the opportunity to develop and pursue new and old interests.

• Where can I park my car?
  • Resident only car parking is along the front of the main building and in front of the bungalows 3 to 8. These parking spaces are available on a first come, first served basis. Visitors are asked to park in the car park at the top of the estate.

• Do I have to pay my own buildings insurance?
  • No: buildings insurance is covered in the service charge for fully owned and shared ownership properties

• Who cleans the windows?
  • Window cleaning is provided in the apartments and paid for in service charge
  • Window cleaning is not provided for bungalows and houses. Residents need to arrange this themselves.

• Who is responsible for repairs in the property?
  • If you rent your property Eden HA are responsible for repairs to your property. Further information can be obtained from your tenancy agreement
  • As a leaseholder who has purchased your property you are responsible for maintaining your property in a good state of repair inside (and outside for bungalows and houses) including any pipes, drains and wires which are for exclusive use of your property.

• Who is responsible for maintaining the gardens?
  • All communal gardens around the main building and the front gardens of bungalows and houses are maintained by Eden HA and paid for in service charge.
  • The back gardens of the houses and bungalows are the responsibility of the resident.

• Who is responsible for external decoration of the bungalows and houses?
  • Leasehold residents are responsible for maintaining the external decoration of their property using colour schemes and styles approved by Eden HA  and  in keeping with the rest of the estate
  • The outside walls of the houses and bungalows have a self coloured render and do not require painting
  • Properties should be decorated at least every 5 years, inside & out

• Can I make any alterations to the property?
  • Any plans for internal alterations need to be agreed with Eden Housing before work commences.
  • Residents are not permitted to make alterations or additions to the external faces of the property

• What is included in the service charge?
  • Service charges are covered separately, please ask for details

• Is my heating included in the service charge?
  • If you live in an apartment the heating is included in the service charge
  • If you live in a bungalow or a house you have your own boiler and you are responsible for your own hearting bills.

Mill Gardens is an extra care housing development owned and managed by Eden Housing Association. It offers 19 units of purpose-built accommodation for people over the age of 55. Eden Housing Association management staff will be on site 5 days a week, Monday to Friday.

The Eden Housing Association Extra Care Support Co-ordinator is available to help you achieve the quality of life that you would like, help you to deal with financial and support issues in complete confidentiality and act as an advocate for you and your requirements to help you to stay at Mill Gardens for as long as you choose.

The Mill Gardens package includes a 24 hour emergency response service which gives reassurance to our residents that whatever the time of day or night they will always be able to contact someone to come to their aid in an emergency.

Westmorland & Furness Care services are the on-site care providers.

They provide care via Adult Social Care contracts/ assessments.

The care team will be onsite 24 x 7 for emergencies and to deliver care packages.

The objective for Mill Gardens is to ensure that all of our residents remain as independent as they can and live as full a life as possible, helping them to utilise all services available in the building and in the community with advice and guidance from the Eden staff team and on-site carers.

What type of properties are there?

• 16x 2 bed apartments

• 3 x 1 bed apartments

• Are the properties for rent or for sale?
  • All properties are available for rent

• How do I apply?

• Complete an application form available from Eden Housing Association.
• Return it to Extra Care Co-ordinator, The Office, Mill Gardens, Hartley Road, Kirkby Stephen, Cumbria, CA17 4RU

• You will receive a home visit from Eden HA staff and your name will be presented to the allocation panel at Mill Gardens
  • The allocation panel is made up of representatives from Eden HA, Westmorland in Furness Council, Westmorland in Furness Council Care and Adult Social Care.
  • Each application is awarded points on the basis of their need for Extra Care Housing.
  • Properties are offered to those with the highest points first.
  • Priority will be given to those in greatest need rather than time on the waiting list
  • All applicants must be approved by the panel before they can  rent a property at Mill Gardens

• Are there things to do at Mill Gardens?
  • Yes, we have a number of activities arranged by and for residents. If you prefer smaller, more esoteric activity, there is a community at Mill Gardens with a very diverse range of interests, we will be happy to put you in touch with other residents to ensure you have the opportunity to develop and pursue new and old interests.

• Are meals be provided at Mill Gardens?

• We have a Wednesday lunch club each week, which many tenants attend and we have bacon sandwich mornings weekly. Meals can be provided for individuals as part of a care package arranged with Westmorland & Furness Care services or through Adult Social Care

• Where can I park my car?

• There are parking spaces in front of the building. These parking spaces are available on a first come, first served basis.
  • Residents will take priority over visitors but there are no guarantees of a parking space for any individual resident.

• Who cleans the windows?
  • External window cleaning for all windows including communal areas and the apartments is paid for in service charge. You will be responsible for cleaning your own windows internally.

Is there a laundry facility at Mill Gardens?

• Yes, there are two industrial washing machines and two industrial dryers.
  • Generally these are available for the use of carers but larger items which are unsuitable for a domestic machine may be washed and dried in them
  • There is room in the apartments to fit and plumb your own washing machine.

• Do I have to pay my own buildings insurance?

• No: buildings insurance is covered in the service charge

• Do I have to pay my own contents insurance?

• Yes, you are responsible for your own contents insurance. You are strongly recommended to take out contents insurance.

• Who is responsible for repairs in the property?

• Eden HA are responsible for repairs to your property. Further information can be obtained from your tenancy agreement

• Who is responsible for maintaining the gardens?

• All communal gardens around the building are maintained by Eden HA and paid for in service charge.

• Can I make any alterations to the property?

• Any plans for internal alterations need to be agreed in writing with Eden Housing before work commences.
  • Residents are not permitted to make alterations or additions to the external faces of the property

• Is my heating included in the service charge?

• No your apartment has it’s own boiler and you will be responsible for your own bills

• Who pays the Council Tax on the apartments ?

• You are responsible for your own council tax.

• Will I have my own water meter?

• Yes you will have your own meter and your own utility bills

• How much is the rent and service charge and exactly what is covered?

• Rent covers the full rental cost of your apartment. The Service Charge covers all costs accrued outside your own front door including gardening, window cleaning, maintenance of communal areas, maintenance of the lift, on site staffing, cleaning and any other costs associated with the upkeep of communal parts of the building .

If you require details of the rent please contact Mill Gardens on 017683 71184 or main office on 01768 861400