How to Report a Repair
Online Portal: https://myaccount.edenha.org.uk
For non emergency repairs you can log a repair via our online portal. Please note for emergencies you must call us on 0800 3581 401 or 01768 861434.
By e-mail: You can send us an e-mail to this address: [email protected]. To assist us in diagnosing your repair requests efficiently photographs can be attached to your email. Please send no more than three images of the repair you’re reporting. Your e-mail will be responded to within 24 working hours. Please note for emergencies you must call us on 0800 3581 401 or 01768 861434.
By phone: You can call us 24 hours a day on the Repairs Hotline number: 0800 358 1401 or 01768 861434.
Outside our normal office hours (9am-5pm), please report emergencies only on this number. At times the out of hours service may become busy, please continue to hold to log your emergency repair and you call will be answered as soon as a call handler is available.
In person: You can call into our head office at Blain House, Bridge Street, Penrith during normal office hours (9am-5pm). Alternatively, report to any of our Officers visiting your estate or area.