How to Report a Repair
By phone: You can call us 24 hours a day on the Repairs Hotline number: 0800 358 1401. Outside our normal office hours (9am-5pm), please report emergencies only on this number.
In person: You can call into our head office at Blain House, Bridge Street, Penrith during normal office hours (9am-5pm). Alternatively, report to any of our Officers visting your estate or area.
In writing: You can use the online repairs form or write to us at Blain House, Bridge Lane, Penrith, Cumbria CA11 8QU. Please describe the the repair needed as clearly as possible and give us some access details, including a contact telephone number if you can.
By e-mail: You can send us an e-mail to this address: firstname.lastname@example.org. To assist us in diagnosing your repair requests efficiently photographs can be attached to your email. Please send no more than three images of the repair you’re reporting. Your e-mail will be responded to within 24 working hours.
Online: Contact us by completing the online repair form. Please describe the repair needed as clearly as possible and give us some access details, including a contact telephone number if you can. Your message will be responded to within 24 working hours.