STAIRs
Social Tenants Access to Information Requirement Scheme
Social Tenants Access to Information Requirement Scheme (STAIRs)
What is STAIRs?
The Social Tenants Access to Information scheme gives all tenants in the UK the legal right to request more information on how housing association’s such as Eden Housing manage their services.
There’s two phases to the new legislation being introduced;
Phase 1; Publication Scheme (from 1 October 2026)
Social Landlords are required to proactively publish key information about how they manage homes, such as, policies, plans and performance information.
We’re committed to being open and transparent about the services we provide and the decisions we make which affect you and your home.
We’ve organised the information using the STAIRs classifications below;
You can find out information about Eden Housing Association under the ‘About us’ section of the website;
- About us
- Our Structure
- Our Board
- Our Committees
- Our Executive Team
- Our Regulation
- Our Decision Making Process and polices are available on Our Policies and Our Committees pages
- We regularly engage with tenants, for further information please see our;
- Tenant Consultation feedback in our Tenant’s Voice report and in our quarterly newsletter Viewpoint
- Our Tenant Panel agenda’s and notes are shared here
- Tenant Engagement Policy
- Strategic Plan
- Board Papers
- We publish details about our spending, grants and use of service charge revenue in our financial statements;
- We publish our Annual Report for customers
- Our rent collections rates are published in our performance information section of our website along with our rent rates.
- Procurement (awaiting approval from board)
- Our current Corporate Plan and Objectives sets our strategic priorities for 2024 – 2028.
- A summary of our Asset and Growth Strategy can be found here it includes our goals for decent homes standard, energy efficiency and building new homes.
- Find out more about planned maintenance and our current programme detailing how we are investing in our homes.
- A summary of our Environmental Sustainability Strategy is here
- We publish details of our stock purchases and sales in our Annual Report
- Repairs and maintenance timescales are detailed in our TSM results
- You can view our stock details and rent levels here
- Our lettings are detailed in the quarterly KPI report in our performance information page
- Details of our stock conditions surveys can be found here
- We publish updates on our performance information section of the website.
- Inspection outcomes and ratings; The Housing Ombudsman publish any decisions made on complaints on their website.
- You can find details of our Regulatory Judgment from the Regulator of Social Housing here
- Tenant Satisfaction Measures (TSM’s) can be found here
- Media Releases
- All information relating to complaints can be found on our Compliments, Complaints & Feedback section of the website
- Information requests: we do not yet have any data to report
- Health and Safety Risk Assessments
- Performance on Evictions, Awaab’s compliance and decants is detailed in our Performance reports found on our Performance Information page
- Tenants Handbook
- Lists & Registers
- Our Home Safety pages contain information on registers required by law and information on specific buildings.
- Our homes are let through the Cumbria Choice (Regional Choice Based Lettings Scheme), you can find out more on our Find a Home page
Phase 2; Information requests (From 1 April 2027)
From 1 April 2027, tenants (or a designated representative) will be able to make requests for information related to the management of social housing; such as policies, plans and actions carried out in the management of housing and information captured and retained to support these activities.