Everything you need to know about what Eden Housing Association does.

Take a look at our latest news in our bi-monthly newsletter, Viewpoint

Here you will find some of the Association’s Policies that may be relevant to you.

We want to make sure customers are at the heart of decision making at EHA. Our Tenant Engagement Policy and Strategy, which directs our work, outlines our commitment to listen actively to customers views, and act where we can. ‘Tenant engagement’ is the act of using tenant insight and input to improve services, and making them more efficient. Engaging with, and involving tenants happens across four main, interlinking levels. There are four levels our tenants can be engaged with us – from accessing the information they need, up to leading the business by being on our Board (see below). In between this, there’s our Tenant Opinion Panel and our Scrutiny Audit Panel, and the opportunity to join small one-off ‘Taskforces’ – more on these groups later. Hearing your voice We aim to involve our tenants at the start of developing changes and new services. We use a tool to work out the impact on tenants and the influence you have, so we don’t miss the opportunity to ask you what you think. Where something affects you directly and there is opportunity to influence (i.e. not a legal requirement), we seek opinions and use them to inform our work. If it’s…