Trouble paying your rent?

What if I have difficulty paying my rent?

We are here to help. If you fail to pay your rent your account will fall into arrears. If this happens it is very important that you contact Eden Housing Association Housing Officer Team as a matter of urgency so that we can discuss your situation.  You can contact us by sending us a secure message via MyAccount, over the phone or call out and see you in your home.

We will be sympathetic to your circumstances and will not ask you to repay your arrears at a rate you cannot afford. We will try our hardest to offer as much advice and assistance as possible. Alternatively if you feel you cannot speak to us there are independent agencies who can provide you with help, assistance and support such as completing forms, maintaining your tenancy and managing multiple debts.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

    Connect With Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

    building homes and communities...