News
August’s Viewpoint is live!
What’s new in the August Viewpoint? Here is a quick summary to get you started.
Tenant Satisfaction Survey – 10th to 28th August 2026
Social landlords are required to capture & report back to the Regulator of Social Housing on a range of Tenant Satisfaction Measures.
How to protect yourself from Legionnaires’ Disease
Learn about Legionaires’ Disease and how to prevent it in your home.
Exciting part time / permanent opportunities available!
Take a look on our careers page HERE for more information
EHA joins the LGTBQ+ Housing pledge
EHA joins the LGTBQ+ Housing pledge We’ve formally signed up to the LGBTQ+ Housing Pledge, to help us improve and deliver our commitment to building safe and inclusive communities. Click here to read more!
EHA Tenants’ Voice Report 2025
Our 2025 Tenants’ Voice report is here! It showcases what you’ve told us, and the impact your views have had on our services. Over the last year, we’ve worked with tenants to make changes across our services, which have led to positive outcomes – both for EHA, and our tenants: How your voices were heard 2025/26 The report summarises how we heard your voices, how we’ve listened and acted – and the impact you may feel as a result. This year, we formed a Tenant Engagement Scrutiny Taskforce to review our Tenant Engagement Service. We’ll share the final report and updates in August’s Viewpoint. Part of their review looked at last year’s report, to make sure the information is clear and useful. We used the Taskforce’s feedback to: We’ll share the report with you individually, but for now, you can view it here: EHA Tenants Voice Report 2025-26 On the back page, you’ll find our ‘Menu of Involvement’, where you can see all of the ways you can be involved in our work… you can then tell us how you’d like us to listen – from online surveys for specific areas of service, to joining our Board. You can complete…
June’s Viewpoint
June’s Viewpoint is live! Take a look at our latest news HERE
Eden Housing Association supports Volunteering Week
Eden Housing Association (EHA) marked National Volunteering Week (1–5 June 2026) by taking part in community litter-picking activities in Penrith and Kirkby Thore, combining its commitment to local communities with support for World Environment Day. Colleagues came together to help improve the areas where they live and work, demonstrating the organisation’s dedication to making a positive difference for residents. By the end of the week, the teams had collected an amazing 71 bags of litter, alongside a range of bulky waste items and recyclable materials. Stephen Colclough, Vice Chair of EHA, who also took part in the event, commented: “It was fantastic to spend time with colleagues and see first-hand the impact the team has made throughout the week. Working together in this way helps keep our communities looking their best and reflects the pride we all take in the places where we live and work.” EHA also thanked Westmorland and Furness Council’s team for providing the litter-picking equipment and collecting the full bags of rubbish.
Offices closed Friday 5 June
Our office will be closed from 2pm on Friday 5 June 2026 for staff training. If you have an out of hours emergency repair that cannot wait until the next working day, please telephone our emergency number on: Please note, when calling to report an Emergency Repair (out of hours), operators will be dealing with a high number of calls, therefore please hold. DO NOT hang up, an operator will be with you as soon as they become available.
Tenant Satisfaction Survey – 11th to 23rd May 2026!
Going forward all social landlords are required to capture and report back to the Regulator of Social Housing on a range of Tenant Satisfaction Measures (TSM’s). We have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out our quarterly Tenant Satisfaction surveys. Acuity will be surveying tenants the between the 11th and 23rd May 2026. Here’s some useful information about the survey if you are contacted: The information collected from these surveys will tell us about the issues you’re most concerned about and inform our future strategic and operational planning. We’d be extremely grateful for your co-operation if you’re contacted.
April’s Viewpoint is live!
Take a look at our latest news and updates HERE
Lyvennet Community Trust Announces Transfer of Homes to Eden Housing Association
The voluntary Board of the Lyvennet Community Trust (LCT) has announced an agreement with Eden Housing Association (EHA) to secure the long‑term future of their homes at Stoneworks Garth in Crosby Ravensworth. LCT concluded that transferring ownership and management of the homes to a larger housing association would best support tenants and ensure that the scheme’s local occupancy requirements continue to be protected. David Graham, Chair of the LCT Directors and Trustees, said “Eden Housing Association was the natural choice. They supported LCT from the earliest stages of planning and development, and they have managed all day‑to‑day housing and tenant services since the homes were first let. Our tenants have always dealt with EHA staff, so the transfer has been a seamless transition that provides ongoing security of tenure.” The journey began when the Crosby Ravensworth Housing Steering Group was formed to explore how a Community Land Trust model could deliver affordable homes for the communities in Crosby Ravensworth Parish in the Lyvennet Valley. This work led to the creation of the Lyvennet Community Trust in January 2009 and the Stoneworks Garth development comprising 10 homes was officially opened on 27 October 2012 by Rory Stewart, then MP for Penrith…