Going forward all social landlords are required to capture and report back to the Regulator of Social Housing on a range of Tenant Satisfaction Measures (TSM’s). We have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out our quarterly Tenant Satisfaction surveys.  Acuity will be surveying tenants the between the 11th and 23rd May 2026. Here’s some useful information about the survey if you are contacted: The information collected from these surveys will tell us about the issues you’re most concerned about and inform our future strategic and operational planning.  We’d be extremely grateful for your co-operation if you’re contacted.

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The voluntary Board of the Lyvennet Community Trust (LCT) has announced an agreement with Eden Housing Association (EHA) to secure the long‑term future of their homes at Stoneworks Garth in Crosby Ravensworth. LCT concluded that transferring ownership and management of the homes to a larger housing association would best support tenants and ensure that the scheme’s local occupancy requirements continue to be protected. David Graham, Chair of the LCT Directors and Trustees, said “Eden Housing Association was the natural choice. They supported LCT from the earliest stages of planning and development, and they have managed all day‑to‑day housing and tenant services since the homes were first let. Our tenants have always dealt with EHA staff, so the transfer has been a seamless transition that provides ongoing security of tenure.” The journey began when the Crosby Ravensworth Housing Steering Group was formed to explore how a Community Land Trust model could deliver affordable homes for the communities in Crosby Ravensworth Parish in the Lyvennet Valley. This work led to the creation of the Lyvennet Community Trust in January 2009 and the Stoneworks Garth development comprising 10 homes was officially opened on 27 October 2012 by Rory Stewart, then MP for Penrith…

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The NHF is recruiting new members of their Tenant Advisory Panel… The National Housing Federation (NHF) is the voice of housing associations in England, representing almost 600 housing association members that provide homes for around six million people. TAP is the NHF’s resident panel, who help shape their work and advise on key issues from a resident perspective. Applications are open until 30th January – to find out more, click the link to the application pack below: Download the application pack

We would like to wish our customers and partners a Merry Christmas and a Happy New Year.

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Take a look at October’s Viewpoint for all of our latest news and information HERE

Eden Housing Association Proposed Rent Increase – April 2026 At their next meeting, our Board need to decide about what increase to apply to rents next year. We are still waiting for confirmation from the government about what the increase can be, but we are expecting around 4.8%. We think this is the minimum required to keep the business improving homes and meet tenants’ priorities. Our Board are keen to hear what tenants think so they have a clearer picture before considering our recommendation. Please note: The Government is yet to make a decision around a consultation called social rent convergence. ‘Social Rent convergence’ aims to even out social rent levels across the country, to make them more consistent.   The government is likely to announce their decision as part of the Autumn Budget in November. We will inform tenants once a decision has been made towards the end of this year. What do you think about a rent increase in April 2026? How rents are calculated Before you answer that question, we would like to try and explain a little more about how rents are calculated and what has been happening with rents in the last few years. As a housing association we can’t…

Savills Financial Consultants worked with Eden Housing Association (EHA) to help it agree a £45m funding package with Barclays and Nationwide. The 2,000-home housing association will use the increased financial capacity to deliver its Business Plan to invest in homes in North Cumbria. This includes building new affordable homes in areas of high demand across the Eden Valley and North Lakes and continuing to invest £5-6m a year in improving and maintaining tenants’ homes. The team at Savills Financial Consultants, alongside EHA’s legal advisors, Devonshires were able to work with EHA to agree updated loan covenants with long-term lender Barclays on an existing £19m term debt facility, with flexibilities for a fixed or variable rate, and also arrange £6m in new funding as a Revolving Credit Facility (RCF). Savills Financial Consultants also introduced new lender Nationwide to EHA with a £20m loan. Guy Johnson, Director of Finance & Corporate Resources at EHA, said: “This is great news for Eden Housing Association, and more importantly for our current and future tenants. We are committed to investing in existing homes and services, meeting sustainability targets and building new homes across rural Cumbria. “As a community rooted, tenant focused organisation we pride ourselves on providing good quality, safe and…

  Our 2025 Annual Report has been published and is now available! A copy has been sent to all tenants, either in hard copy or via email.  If you’d like to receive a copy, please email [email protected] providing your contact details. Just click here to see what has been happening over the year Annual Report 2025    

Please note our offices will be closed on Wednesday 1st October for staff training. We will reopen on Thursday 2nd October at 9am. For emergency repairs, you can contact our out of hours service on the usual number – 01768 861400. Thank you for your understanding.