Corporate Plan
Our Strategic Plan sets out our Vision, Mission, Values and Strategic Priorities.
Our Mission
To be a high performing, community rooted landlord and employer, shaped by our tenants and trusted by our partners. To be an efficient, agile housing association empowering colleagues to deliver a personalised and local service. To see and embrace difference whilst building inclusivity.
Our Vision
To be a leading not-for-profit housing association, providing places where tenants can live safely and well in good homes across rural Cumbria.
Our Values
- T – EHA colleagues & partners work as one team to deliver
for tenants in a trusting & supportive environment - I – Colleagues take responsibility, keep promises and do the
right thing - C – We aim to get it right first time and treat tenants with
respect - L – We value all feedback especially from our tenants so
that we can celebrate the good things and learn from and
improve when we have not got it quite right
Our Strategic Priorities
Good Quality, Safe and Affordable Homes
The priority for our tenants is to invest and improve exiting homes, by improving the repairs service , the energy efficiency of homes and maintain attractive homes in places where tenants want to live
Tenant Voice and Influence
We will actively listen to support our tenants and improve our services together
High Performing and Resilient Organisation
To deliver our ambitions to tenants and your homes we need a modern and resilient high preforming business