Our Tenants’ Handbook has been designed to introduce you to our services, and provide useful advice to assist you in your home and to make the most of your tenancy. It’s been developed with the support of tenants, to make sure information is clear and useful.
It’s split in to 9 sections – each focussing on a different area of your tenancy, or an area of our service. Some sections are linked to the government’s Social Housing White Paper, so you can see directly how we fulfil our legal obligations as a landlord.
Click on the titles below to review each chapter and associated information:
Chapter 1 – Introduction to EHA
Chapter 2 – Our Customer Commitment
Chapter 3 – To be Safe in your Home
Chapter 4 – To know how your landlord is performing
Chapter 5 – To have your complaints dealt with promptly and fairly
Chapter 6 – To be treated with respect, backed by a strong consumer regulator for tenants (see 6a – 6c below):
6a – Equality, Diversity and Inclusion
6c – Regulator for Social Housing
Chapter 7 – To have your voice heard by your landlord
Chapter 8 – To have a good quality home and neighbourhood to live in (see 8a – 8g below):
8d – Repairs and Maintenance to your home
8e – Energy efficiency and working towards Net Zero
