Regulator for Social Housing
Regulator for Social Housing
All social housing providers, or registered housing providers are monitored and governed by The Regulator of Social Housing to make sure you’re living in safe and quality homes, managed by a viable business and the rent you pay is good value for money.
The Regulator of Social Housing (RSH) sets rules and conditions that landlords need to meet – these ‘standards’ focus on driving improvement. As your landlord, we must make sure that we meet these ‘Regulatory Standards’ to avoid action from the RSH.
From 1 April 2024, the RSH started carrying out inspections of social landlords, a bit like a school’s ‘Ofsted’ inspection, which leads to a ‘Regulatory Judgement’ summarising how well we’re performing. If they find evidence that the regulations aren’t being met, it may lead to intervention or a reduced Regulatory Judgement.
Regulatory Standards
The RSH expects all landlords to deliver the outcomes of the Consumer Standard and the Economic Standard, and the specific expectations within them.
Consumer Standards:
These set the standard we must meet covering the decency of your home, the services you receive from us, and how we treat you as tenants. They’re split into 4 separate standards:
- Neighbourhood and Community Standard
- Safety and Quality Standard
- Tenancy Standard
- Transparency, Influence and Accountability (including Tenant Satisfaction Measures)
Economic Standards:
These are used to make sure we have strong governance from our Board and our staff to deliver required services. They also cover whether we have finances and plans in place to invest in our homes to the required standard and can deal with any financial risks without compromising services to you.
- Governance and Financial Viability Standard and Code of Practice
- Rent Standard and Guidance
- Value for Money Standard and Code of Practice
Responsibility
Eden Housing Association’s Chief Executive is responsible for making sure we meet the Regulatory Standards.
You can view Eden Housing Association’s latest judgement from the Regulator for Social Housing HERE
Our Chief Executive makes sure that teams within the Association work to the required standards and make improvements where necessary.
Each year, we review our own progress against the standards, by completing a self-assessment against all measures. Where further work is required, an action plan is created and delivered by teams across the Association.
What about us?
Our tenants are key to making sure we’re performing against the Consumer Standards.
The Social Housing Regulator uses the Tenant Satisfaction Measures (TSM) Survey results we collect to see how you think we’re performing. The questions we ask are set by the government, and all registered providers need to ask them. The questions link to each measure within the Consumer Standards – so your satisfaction through the TSMs goes straight to the government each year. They review our performance through our TSM results to check you’re satisfied with all our services.
Our Scrutiny Audit Panel (SAP) use these TSM results (as well as other performance, risk and complaints data) to highlight where we could do better. They then instruct us to form a Scrutiny Taskforce to review the area of service, where a group of tenants dig deeper, looking at strengths and weaknesses to identify where improvements can be made. Their final report includes recommendations, which our teams work to complete within agreed timescales. We also use TSM feedback to measure the success of the recommendations, where your satisfaction increases, we can tell it’s working!
Our Safe and Quality Homes Panel (SQHP) oversees our performance against the Safety and Quality Standard, ensuring we meet the required expectations. Four times a year, they meet with managers responsible for repairs, home upgrades, empty property condition and health and safety to review performance and risks.