Repairs Customer Advisor

• Salary: £27,310.82
• Permanent Contract
• 37 Hours per week

Eden Housing Association is passionate about delivering high-quality services for tenants and continuing to grow and improve the support we provide.

We are seeking an organised and customer-focused individual to join our small Repairs team as a Repairs Customer Advisor, working five days per week. In this role, you will be responsible for dealing with repair requests and other maintenance-related enquiries by telephone, email and in person at the office. You will also play a key role in supporting general contract administration, including IT input, record keeping, and liaising with in-house operatives and external contractors.

A recruitment pack, including the job description and person specification, is available to download from our website at www.edenha.org.uk. Please note that we require a completed application form and Equality, Diversity and Inclusion monitoring form. CVs will not be accepted as an application. Applicants should refer closely to the job description and person specification when completing their application.

For an informal discussion about the role, please contact the HR team at [email protected] or call 01768 861400.

Closing date for applications: 9.00am Monday 28 September 2026

Interviews: Monday 5 October 2026

Part Time Housing Assistant

• Location: Penrith / Agile working
• Salary: £30,613.73 FTE (£15,306.87 pro rata)
• Permanent Contract
• Part Time (18.5 hours) days worked to be agreed with the successful candidate

Due to changes within the Housing team, we have the following opportunity available to join our housing team.

The Housing Assistant provides vital administrative and operational support to the Housing Team, helping to deliver a responsive and customer‑focused housing service. The role supports rent arrears recovery, including cases over £500, accurately updating rent accounts and systems. You will also support Housing Officers by preparing paperwork for visits and court activity.

You will play a key role in lettings and voids management by arranging home visits, working through property shortlists, offering vacant homes, arranging and carrying out tenancy sign‑ups. This includes attending voids, ASB and other housing meetings, liaising with internal teams and raising invoices for rechargeable repairs.

The role is customer‑facing and involves providing general housing advice in reception and over the phone, taking payments, supporting mutual exchanges, and dealing with low‑level ASB cases. You will work closely with the Housing Officers, Void Property Officer, Financial Inclusion Workers, Customer Advisors and external agencies such as Social Services, Housing Benefit, courts and support organisations, making referrals where appropriate and ensuring residents receive timely advice and support.

You can download a job recruitment pack from our website at www.edenha.org.uk. Please note that we do require an application form and the EDI monitoring form to be completed and do not accept a CV as an application. Please refer to the job description and person specification when completing an application.

If this sounds like an opportunity you’d be interested in, we very much look forward to hearing from you. For an informal discussion about the role, please contact the HR team at [email protected] or call 01768 861400.

Closing date for applications: 9.00am Monday 28 September 2026

Interviews: Friday 9 October 2026