Report a problem

We are committed to providing a high quality service and work hard to ensure your experience of Eden Housing Association is a positive one.

However, there may be occasions when a problem arises and you need to contact us for help.

On the right are links to information to help you if you want to report a repair that needs to be carried out, if you are having problems with neighbours or others acting anti-socially or if you want to complain about our service.

Alternatively, you can telephone us on 01768 861400 and speak to a member of our repairs team to report a fault or a member of our neighbourhood team to report antisocial behaviour or to make a complaint.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

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Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

building homes and communities...