Make a complaint

We hope that you will be happy with the service we provide but understand that despite our best efforts, we sometimes make mistakes. If you wish to make a complaint about any aspect of our service please contact any member of staff. You can telephone us, send us an e-mail or letter, fill in one of our complaint forms, or call into our offices and talk to somebody in person.

You will be given a copy of our complaints leaflet and a reference number that relates specifically to your complaint.

A copy of our Customer feedback document can be downloaded from the Related Documents area to the right and you can notify us of a complaint using the Contact Us form below.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

    Connect With Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

    building homes and communities...