Make a complaint

Make a complaint

Providing excellent Customer Service is one of our main objectives.  We aim to put the needs and aspirations of you, our customers, at the heart of everything we do.  We view Complaints and Feedback as a means of monitoring, maintaining and improving the level and quality of service we provide.

We operate a 2 Stage customer focussed Formal Complaints process which ensures that you are given the opportunity to explain your point of view and the outcome you’re seeking before a final decision is reached.

 You can make a Complaint or provide Feedback in a number of ways:

 Visit our offices in person

  • Logging into MyAccount of our Tenant’s Portal
  • Send us an email to [email protected]
  • Ring us on 01768 861400
  • Write to us at Blain House, Bridge Lane, Penrith CA11 8QU

Or complete the ‘Contact Us’ form below

Our Compliments, Complaints and Feedback:

  • Service Standard can be downloaded from the Related Documents area to the right
  • Policy can be downloaded from the Policies area of the website
Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

    Connect With Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

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