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Swap and Move

A mutual exchange is where one tenant agrees with another tenant to swap homes.  This means that the tenant ‘assigns’ their interest in a tenancy to another person.  The tenancy itself continues on the same basis, the tenancy does not end, neither does a new one start.  It is the tenant who changes.

Tenants of Eden Housing Association may exchange with:

  • Other Eden Housing Association tenants
  • Tenants of Local Authorities
  • Tenants of other Registered Social Landlords
  • Tenants of Charitable Housing Trusts

But not with:

  • Tenants of supported housing schemes including sheltered accommodation
  • Tenants of private landlords

You need our written permission to exchange and there are certain circumstances where we may withhold that permission.  To find out more please ask for further information from our housing team.

To find someone to exchange with, you need to contact other landlords in the area you wish to move to and/or to registered with ‘Swap and Move’, all Eden Housing Association tenants can use Swap and Move free of charge.

Heidi Ware, Customer Services Manager, stated “Partnering with will ensure that we offer our tenants a highly effective mutual exchange service, where they can swap and move homes anywhere in the UK.”

Using the service is simple, just:

  • Visit to register or download the FREE App, available on the App Store and on Google Play
  • Enter details of your current home and the home you want
  • See your possible swaps!

If you do not have an email account or access to a computer, or if you are having difficulties, you can telephone or call into our offices and speak to a Customer Advisor.  We have a customer computer which you are welcome to use.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

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Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

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Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

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