Compliments, Complaints & Feedback

We view Compliments, Complaints and Feedback as a means of monitoring, maintaining and improving the level and quality of service provided. We will use feedback to drive and deliver the improvements our customers want.

When dealing with Compliments, Complaints and Feedback we will always:

  • Show respect – treating everyone with fairness and dignity
  • Be open, positive and flexible – we will encourage innovations and creativity that will improve outcomes for our customers
  • Deliver – we will do what we say we are going to and be held accountable for our actions

Anyone receiving or requesting a service from EHA can make a Compliment, Complaint or provide Feedback. In addition we will accept Compliments, Complaints and Feedback from family members, Local Councillors or any other advocate acting in the best interests of our customer (providing they are authorised to do so).

A copy of our Compliments, Complaints and Feedback Service Statement can be downloaded from the Related Documents area to the right and if you are a tenant you can make a Compliment, Complaint or provide Feedback using your MyAccount otherwise please use the “Contact Us” area below.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

    Connect With Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

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