Compliments, Complaints & Feedback

We view Compliments, Complaints and Feedback as a means of monitoring, maintaining and improving the level and quality of service provided. We will use feedback to drive and deliver the improvements our customers want.

When dealing with Compliments, Complaints and Feedback we will always:

  • Show respect – treating everyone with fairness and dignity
  • Be open, positive and flexible – we will encourage innovations and creativity that will improve outcomes for our customers
  • Deliver – we will do what we say we are going to and be held accountable for our actions

Anyone receiving or requesting a service from EHA can make a Compliment, Complaint or provide Feedback. In addition we will accept Compliments, Complaints and Feedback from family members, Local Councillors or any other advocate acting in the best interests of our customer (providing they are authorised to do so).

A copy of our Compliments, Complaints and Feedback Policy, Procedure and Service Standard can be downloaded from the Related Documents area to the right and if you are a tenant you can make a Compliment, Complaint or provide Feedback using your MyAccount otherwise please use the “Contact Us” area below.

Please note: we are currently working on our 2024 self-assessment against the Housing Ombudsman’s Complaints Handling Code.  Our 2024 self-assessment will be published on our website in June 2024 along with any updates to our Policy/Procedure and Service Standard.

Everyone deserves a safe and secure home – for more information about the Make things right campaign you can visit gov.uk/social-housing or click on the image below to access the QR code.

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