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Make a complaint or compliment

We hope that you will be happy with the service we provide but understand that despite our best efforts, we sometimes make mistakes. If you have cause to make a complaint or compliment us about any aspect of our service please contact any member of staff.  You can telephone us, send us an e-mail or letter, fill in one of our on line complaint forms, or call into our offices and talk to somebody in person. You will be given a copy of our complaints leaflet and a reference number that relates specifically to your complaint.

A copy of our customer feedback leaflet can be downloaded from the Related Documents area to the right and you can report a complaint using the Contact Us area below. We would also like to hear from you if you think we have done well and you are kind enough to compliment us about our service.

Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

Connect With Us

Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

building homes and communities...