Our Scrutiny Panel is a group of volunteer tenants who act as EHA’s ‘critical friend’. They challenge Eden Housing Association on the quality of our services, and make recommendations for improvement.
The Panel has been active since 2013, and have reviewed areas of service from complaints, repairs, neighbourhood management and service charges. After each investigation, a report of the Panel’s findings is presented for our Board to consider. Each report includes recommendations for teams across the Association to action.
Since the pandemic, we have been meeting online. We plan to return to the office periodically, with online meetings in between.
We’re always on the lookout for new members – would you be interested?
As a member of the Panel you would give an independent view on how we are performing and the processes we use, highlight what is good about our current service and what needs to change.
If you are interested please contact Jenny by emailing [email protected] or call 01768 861400.