FAQ

Frequently asked questions (FAQ) about Eden Housing Association.

What hours are you open?
What is an emergency repair?
What is the out of hours service?
If I’m not happy with a repair job, what can I do?
What information do you need when reporting a repair?
My swipe card no longer swipes properly
How much rent do I pay?
How to pay rent?
Can I have a garden shed?
Can I have a dog?
I think the property next door has been abandoned
I have ants/wasps/bees/rats/mice etc.
How do I make a complaint about my neighbour?
How do I log a complaint/compliment about a member of staff?
Can I move someone into my property?
Can I add someone to my tenancy?
I pay my rent monthly, do I still get rent free weeks?

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