Frequently asked questions (FAQ) about Eden Housing Association.

What hours are you open?
What is an emergency repair?
What is the out of hours service?
If I’m not happy with a repair job, what can I do?
What information do you need when reporting a repair?
My swipe card no longer swipes properly
How much rent do I pay?
How to pay rent?
Can I have a garden shed?
Can I have a dog?
I think the property next door has been abandoned
I have ants/wasps/bees/rats/mice etc.
How do I make a complaint about my neighbour?
How do I log a complaint/compliment about a member of staff?
Can I move someone into my property?
Can I add someone to my tenancy?
I pay my rent monthly, do I still get rent free weeks?
Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

    Connect With Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

    building homes and communities...

    Website: www.thedesignworks.co.uk