Housing Ombudsman’s Complaint Handling Code

The Housing Ombudsman published a Complaint Handling Code in summer 2021, which sets out good practice and allows landlords to respond to complaints effectively and fairly.

All member landlords are expected to self-assess against the Code annually and publish the results on their websites.

A copy of our self-assessment can be downloaded from the Related Documents to the right.

If you have any queries or require any further information please do not hesitate to contact us on 01768 861400 or by email at [email protected]

Alternatively, the Housing Ombudsman’s website provides detailed information on all of their services including their Complaint Handling Code and Determinations of Complaint Handling and orders.



Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

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    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 01768 861 400 Email:
    All calls are recorded for training and resolution purposes

    building homes and communities...

    Website: www.thedesignworks.co.uk