Cold weather protection to your home

4th November 2019

Cold weather protection to your home

If you are considering going away this winter (even for a short period), please consider the following options to protect your home from frost & water damage:

  • Leave your heating on low/timed or frost guard facility (if available)
  • Turn off your cold water supply at the stop tap
  • Consider lagging any exposed external pipes (outside taps)
  • Consider turning off water supply to wash houses and external toilets
  • Please consider lagging external taps. Please report any vulnerable exposed water pipes or condensate pipes to our repairs team as below.
  • If you have a friend or neighbour who could keep an eye on your property and report any problems to Eden Housing Association on 01768 861400, freephone 0800 3581 401 or email

Solid Fuel User? Attached is a Safety Guide – following these simple guidelines will ensure safe and efficient operation of your solid fuel appliance

Damp & Condensation? Cumbria Housing Partners has provided three videos to help you if you are suffering from damp and condensation :


Contact Us:Housing: 01768 861 400 Repairs: 0800 3581 401 or 01768 861434
All calls are recorded for training and resolution purposes

Opening Times


Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

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Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 01768 861 400 Email:
All calls are recorded for training and resolution purposes

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